Customer service

Free art consultation

Are you looking for a picture for your home or your office, but you’re not sure if the work you like is the right size, style or colour scheme? Take advantage of the VivaArte.online free consultation service.

Our experienced team will be happy to help you. We would love to discuss your ideas and find a perfect work of art for your home or office.

 

Why not virtually test out what the artwork will look like on your wall. We can help you gain an initial impression of how it would look like in its new location.

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Customer service

Certificate of authenticity

All artwork sold on VivaArte.online come with a certificate of authenticity signed by the artist. Each work of art also comes with an autograph from the artist. Works which are part of an edition are numbered.

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Payment methods

Payment methods

Select the desired payment method during the order process.

Invoices will be issued in euros by default. In exceptional cases and by arrangement, invoices may be settled in Swiss francs.

 

Payment methods

Credit card  (Visa or Mastercard)

We will send you a link from our partner, the Swiss financial service provider “Six Payment Services”. This link enables secure and encrypted transmission of your credit card data. VivaArte.online will not have direct access to your data.  

 

Payment methods

Bank transfer

CH68 0078 1191 0341 1640 7

Peter Rapp AG

Toggenburgerstrasse 139

9500 Wil SG

 

Customer service

Shipping and insurance

 

Safety and service for our customers are our top priority. The transport of the purchased work of art is organized and commissioned exclusively by VivaArte.online. The works of art are usually professionally packed by the artist himself or by VivaArte.online. We work with selected shipping partners such as UPS, DHL and companies specializing in art transport.

 

VivaArte.online insures the purchased work of art against all risks with the world's largest transport insurance company. We send all works with an invoice amount of EUR 3,000 or more free of charge to your desired address anywhere in the world. For works up to an invoice amount of Euro 2,999.00 we only charge a small shipping fee of Euro 120.00 (worldwide).

 

  • From an invoice amount of EUR 3,000, we will send your work free of charge to the address of your choice. Insurance included.

 

Pop-up shop

We do not charge any shipping or insurance fees for any works offered in the pop-up shop.

We do not charge shipping and insurance fees for works sold through the Pop-Up Shop.

Shipping within Europe will take 3 to 6 working days from the receipt of the order; shipping to other continents will take 4 to 10 working days. Any customs duties or import taxes must be borne in full by the buyer.

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Customer service

Returns

VivaArte.online grants its customers a right of return of 7 days in exceptional cases. The deadline is the day on which the order is received by the customer. Returns must be registered with us in due time by mail. In this case VivaArte.online will give you exact guidelines for the packaging of the work. The return order will be commissioned by VivaArte.online.